We strive to create an ideal customer experience. But if you have a complaint or are unhappy about something please let us know, so we can set it right.
Making a complaint
If you feel dissatisfied with any aspect of our service, then in the first instance please contact support so that we have the opportunity to make it right and learn from any mistake. We take all complaints seriously. We will ensure you are treated fairly and that your complaint is dealt with as soon as possibles.
You can contact us in any of the following ways:-
Send a letter: Complaints manager, Trezeo Limited, 1 King Street, London EC2V 8AU
What's the process?
Our Complaints Manager will investigate your complaint and will provide an initial response with 3 working days. In some instances, we may have to contact our third-party providers.
For complaints related to insurance, if you are not happy with the response you receive from Trezeo you can get in touch with the insurance provider by clicking here.
If you are not satisfied with the response given by Trezeo and would like to take your complaint further.
If your complaint remains unresolved following the review and response from the Complaints Manager, we will provide you with details of the financial ombudsman to whom your complaint may be forwarded directly.